Frequently asked questions
What is the return policy?
If you believe your product is faulty, please contact us at support@uppystore.co.nz
Unfortunately we are unable to accept returns due to a change of mind.
Are the Uppy Store carriers one size fits all?
Yes, our carriers are designed to fit all sizes. They have adjustable straps on either side, with secure buckles. So you can easily adjust the size on the go. The 'seat' size is one size and fits toddlers ranging from 9 months to 4 years (maximum weight of 16kg).
When will I get my order?
We process orders every 1-3 days and once dispatched arrival is between 1-3 days.
Where are your products manufactured?
Our products are designed in New Zealand and manufactured in China.
How much does shipping cost?
We currently offer free shipping NZ wide.
What are the age to you recommend the Uppy for ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I wash my carrier?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What fabric is the carrier?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.