Shipping policy

Thank you for choosing us and shopping with Uppy Store.

Processing Time

Orders are shipped from Auckland, New Zealand within 1-3 business days from receipt of your order. We are a small business so please allow additional time during busy periods.

Order Tracking

You will be notified by email that your order has been received. Once your parcel is dispatched you will receive tracking information via email.

New Zealand Shipping

We offer standard shipping throughout New Zealand. Delivery times vary by location:

North Island: 3-5 business days
South Island: 5-7 business days
Rural areas: 7-10 business days

Shipping Costs

We currently offer free shipping within New Zealand only.

Delivery Delays

We work closely with our courier partners, Uppy Store is not responsible for delays caused by courier disruptions, weather events, public holidays, natural disasters, incorrect shipping information, or circumstances outside our reasonable control.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the parcel can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us via email support@uppystore.co.nz as soon as possible (within 7 days ideally) and include photographs of the packaging and product.

If your parcel appears to be lost in transit, please contact us as soon as possible and we will work with the courier provider to investigate.